Quick answers
Yoitzi FAQ
Direct answers about Korean products, gifting, U.S. shipping, duties, sizing, and returns.
Shopping Yoitzi
What does Yoitzi sell?
Yoitzi curates Korean gift sets, easy apparel, stationery, and small lifestyle goods for customers in the United States.
Where are Yoitzi products from?
Yoitzi focuses on products from Korean brands, studios, makers, and lifestyle labels. Each product page identifies the brand and origin when those details are confirmed.
How does Yoitzi choose products?
We look for useful function, warm design, clear materials and care information, giftable formats, and a distinct Korean point of view.
Shipping & orders
Does Yoitzi ship to the United States?
Yoitzi is designed for U.S. customers. Available destinations, shipping charges, and delivery estimates are shown on the product page or at checkout for the specific order.
How long will delivery take?
Delivery time varies by item, fulfillment location, and shipping method. Use the estimate shown at checkout as the most relevant timing for your order.
Will I receive tracking?
When tracking is available, it is included in the shipping confirmation after the order is dispatched.
Will I pay duties or sales tax?
Sales tax may be calculated at checkout based on the delivery address and applicable law. Customs duties or carrier fees depend on where the order ships from and the delivery method. Read the Duties & Taxes guide for the full answer.
Gifting
Are Yoitzi products gift-ready?
Yoitzi selects products with gifting in mind, but packaging varies. Look for “Gift-ready” or the packaging notes on the product page before ordering.
Can I include a gift note?
Gift-note availability is shown in the cart or at checkout when offered. If you do not see an option, contact Yoitzi before placing the order.
Fit & returns
How do I choose an apparel size?
Use the measurements and fit notes on the product page rather than relying only on a letter size. Contact Yoitzi if you want help comparing measurements.
What is the return process?
Eligibility and timing depend on the item and its condition. Review the Returns page and contact Yoitzi before mailing anything back.
How can I contact Yoitzi?
Use the Contact page for product questions, gift recommendations, apparel fit, shipping, returns, or order support.